Terms And Conditions
Refunds and Exchange Policy
At Mzc Abaya, our commitment to quality is paramount, with each product undergoing a rigorous quality check before dispatch. We emphasize that once an order is placed, no returns or exchanges are allowed. To assist you in making the right choice, we have provided a detailed size guide under the "Size Guide" section on our website. We encourage our customers to consult this guide thoroughly before making a purchase to ensure the correct fit. Unfortunately, in the event of damage during personal try-ons, such as stains, tears, or missing embellishments, we are unable to offer refunds or exchanges. This strict policy allows us to maintain the highest standards of quality and service for all our products. We value your understanding and are dedicated to ensuring your satisfaction with every purchase.
Cleaning Instructions
To maintain the quality and longevity of your abayas, we strongly recommend dry cleaning as the preferred method of care. Using a washing machine can cause irreparable damage to the delicate fabrics and intricate designs of our products. Dry cleaning ensures that your abayas retain their elegance and structural integrity, safeguarding them against the wear and tear that conventional washing methods can inflict.
Payment and Shipping
When you place an order with us, payment is required at the time of purchase to confirm your order, ensuring all transactions are securely processed for the safety and privacy of your financial information. We offer a delivery time of 3-5 business days and provide detailed shipping information, including costs and estimated delivery times, during the checkout process to help you make informed decisions. Please note, while we strive to ensure timely delivery, we cannot be held responsible for any delays or damages that occur during transit. Your understanding is appreciated as we are committed to making your shopping experience as smooth and secure as possible.
International Orders
We currently do not accept international orders directly through our website.If you are based outside of the UK and would like to place an order, please reach out to us directly on Instagram. Our team is ready to assist you through our Instagram messaging platform, where we can provide personalised service and arrange for international shipping. We appreciate your interest in our products and are excited to serve our customers worldwide.